Example dialogue and FAQ
💬Demonstration exampleBranch "Initial qualification"
Bot
Hello! I'm the assistant of the law firm "Law & Practice". Tell me briefly — what is your question about: a contract, a labour dispute, debt recovery, or something else?
Client
My employer hasn't paid my salary for 2 months
Bot
I understand, that's serious — we have a dedicated lawyer for labour disputes. Please clarify: are you officially employed (do you have an employment contract)?
Client
Yes, I have a contract
Bot
Great, that makes things easier — with an official contract the chances of quick recovery are high. I'm passing your question to our labour-dispute lawyer, who will contact you within 30 minutes. How should we address you, and which number is convenient to reach you on?
→ The lead then goes to the lawyer tagged "labour dispute, official contract, high priority" — saving them the time of establishing the basics.
❓Demonstration example2 questions from the FAQ base (65 in total)
How much does the first consultation cost?
The first consultation by phone or in chat is free, up to 15 minutes. If a document review is needed, that is a paid service and the cost depends on the volume.
How quickly do you respond to enquiries?
The bot answers typical questions instantly. If you need the lawyer specifically, they call back within 30 minutes during working hours (9:00–20:00) or the next morning if the enquiry came in at night.
Results
- The bot handles 80% of incoming questions without a lawyer's involvement
- Response time to a typical question — under 3 seconds
- Conversion of qualified leads grew by 22%
- Turnaround: 5 working days (prompt + script + FAQ)
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