An AI assistant for marketplace managers: listings, reviews and stock under control
Assortment and pricing are your decisions. The assistant takes what there is always more of than time: filling in listings, answering reviews and questions, monitoring stock and the sales summary.
What it does
- writes and rewrites product listings to the marketplace's requirements
- answers customers' questions and reviews
- prepares descriptions for new stock in batches rather than one at a time
- compiles the sales and stock report
- extracts the common reasons for returns from reviews
What it does not do
The limits are set in advance
- does not change prices and does not manage supply
- does not handle defect complaints in your place
How much time it frees up
By our reviews, a marketplace manager spends roughly
17 hours a week on the routine listed above — more than a third of the working week. The assistant does not take all of it: some tasks you will still be checking. But checking something finished is faster than doing it from scratch, and the gain lies in exactly that difference.
How it works
The assistant is tuned to your tone of voice and your product range: it writes for a specific product, platform and audience rather than in general. For the first week you will be editing its texts; after that the edits become noticeably fewer.
What the assistant does for a marketplace manager
A product listing to the platform's requirements
A new item: specifications from the supplier in a spreadsheet, photos on a drive, description — "write it yourself". The assistant assembles the listing to the specific platform's requirements: a title with the right keywords, specifications in the mandatory fields, a description in your style, without prohibited wording. You check and publish. A hundred listings stop being a week's work.
Replies to reviews and questions on the day they appear
Unanswered reviews lower the rating, and replying to "fast delivery, thanks" two hundred times is tiresome. The assistant replies to positive and neutral reviews in your tone, and for negative ones drafts a reply and brings it to you. Buyers' questions about sizes and composition it answers from the listing data; what it doesn't know, it asks you.
Stock that doesn't run out suddenly
The assistant tracks stock from the exports and the rate of sales and warns: "at the current pace this item will last 6 days". It prepares the shipment list for the platform's warehouse in the required format. The product doesn't vanish from search because of a zero in the warehouse.
A sales summary on Mondays
What sold, what dropped, where returns grew, which listings lost positions. The assistant compiles the summary from the platforms' reports in your structure and flags deviations. You read ten lines instead of three reports.
Promotions and prices under control
The platform offers a promotion; joining changes the price and the margin. The assistant calculates by your rules whether the item stays within the minimum margin and produces a list: which promotions you can join and which you can't. The decision and the button press are yours.
What the dialogue looks like
You: New review on the thermos, 2 stars: "the lid leaks after a week". What do you suggest?
Assistant: Draft reply in your tone: "Hello! Thank you for writing — it should not be like this. Please send us the order number and a photo of the lid in the order chat, and we will replace the lid or the thermos itself without a return to the warehouse. We will check the batch separately". Note: this is the third review about the lid in two weeks for this batch — worth checking the supplier.
You: Send the reply. Put the batch under review.
Assistant: Reply published. The item is flagged "quality control, batch 0827"; on Monday I'll add its return rate to the summary.
What we need from you at the start
- The platforms you sell on and their listing requirements — the assistant adapts to each.
- Your style of replying to reviews: a few examples, especially to negative ones.
- Rules for stock and margin: minimum stock in days, the margin below which you don't join promotions.
- The platform report exports — the way you receive them now; access to the seller accounts is not needed at the start.
Implementation timeline
The review is one conversation. Setting up listings and replies takes three to four days. For a week the assistant answers reviews under your supervision and compiles the first summary. From the second week it works on its own for positive reviews and listings; negative reviews and promotions go with your confirmation.
Frequently asked questions
Won't it say something it shouldn't to a buyer?
Replies to negative reviews and contentious questions go only through you. Routine ones use your base of wording, with no promises that are not in the rules.
Replies to negative reviews and contentious questions go only through you. Routine ones use your base of wording, with no promises that are not in the rules.
Won't the listings all look the same?
Each is assembled from the specifications of the specific product and your words about it. They won't come out identical, and the platform's mandatory fields will be filled in for all of them.
Each is assembled from the specifications of the specific product and your words about it. They won't come out identical, and the platform's mandatory fields will be filled in for all of them.
How many items can it handle?
There is no limit. The more SKUs, the bigger the gain — at a hundred items the assistant already saves several working days a month.
There is no limit. The more SKUs, the bigger the gain — at a hundred items the assistant already saves several working days a month.
Does it need access to the seller account?
Not at the start — we work with exports. You publish the listings and replies on the platform from ready drafts; access can be granted later if you wish.
Not at the start — we work with exports. You publish the listings and replies on the platform from ready drafts; access can be granted later if you wish.
What it costs
Task review and configuration of one assistantfrom ₽12,000 (≈ $142)
An extra task beyond the basic fivefrom ₽3,000 (≈ $36)
Training for you or a member of stafffrom ₽5,000 (≈ $59)
Support and adjustments, per monthfrom ₽4,000 (≈ $47)
Build an assistant like this
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