AI assistant for auto mechanics: intake, estimates and client communication while you are under the car
The repair is yours. The assistant takes in requests and clarifies symptoms, prepares the work order and estimate from your price list, sources parts from your suppliers, keeps the client informed and reminds them about servicing.
What it does
- takes enquiries and pins down the symptoms through structured questions
- prepares a preliminary estimate for labour and parts
- keeps a service history for every vehicle
- reminds customers when a service is due
- writes a clear explanation of what was replaced and why
What it does not do
The limits are set in advance
- does not diagnose in the mechanic's place
- does not order parts without your confirmation
How much time it frees up
By our reviews, a car mechanic spends roughly
11 hours a week on the routine listed above — more than a third of the working week. The assistant does not take all of it: some tasks you will still be checking. But checking something finished is faster than doing it from scratch, and the gain lies in exactly that difference.
How it works
The assistant lives on your phone and works by voice or short messages — there are no complicated programs to log into. It counts, records and reminds while you get on with the job you were called in for.
What the assistant does for the mechanic between cars
Intake with the questions you would ask yourself
A client writes: "knocking at the front over bumps". The assistant clarifies: when it started, left or right, when turning or going straight, make, year, mileage, last service — from your list of questions. It asks for a photo or a video of the noise. By the time you inspect the car you have a card, not "well, it knocks".
Work order and estimate from the price list
After diagnostics you dictate: "both stabiliser links, front arm bushings, wheel alignment". The assistant assembles the work order: labour at your standard hours, parts from supplier price lists, a total with "original / aftermarket" options. The client gets a clear estimate once you have checked it.
Parts: availability, lead time, price
The assistant checks the items with your suppliers by part number, compares price and lead time, and prepares the order. You confirm — the order goes out; the client is told when the car will be ready.
The client stays informed without phone calls
"Took it apart, also found a torn boot, +[amount], shall we do it?" — the assistant sends such messages on your behalf in your words and collects the go-ahead. The "ready for pickup" status goes out by itself too.
Reminders about servicing and seasonal work
Based on repair history the assistant reminds clients about scheduled servicing, oil changes by mileage, tyre changes in season. One message, in your wording, no spam.
What the dialogue looks like
Client: Hello, I have a 2019 Kia Rio, there's a knocking at the front over bumps, especially on the left.
Assistant: Hello! What is the mileage and when did it start — suddenly or gradually? Does the knock change when turning? If you can record the sound on video, it will help the mechanic. For suspension diagnostics there are slots tomorrow at 10:00 and 15:00.
Client: Mileage 92 thousand, about two weeks, seems the same when turning. Tomorrow at 10.
Assistant: Booked for tomorrow at 10:00, suspension diagnostics — [amount] per the price list; if we do the repair, it counts towards the cost of the work. I've passed the symptom card to the mechanic.
What we need from you at the start
- The price list for labour and standard hours, parts suppliers with access to their price lists or catalogues.
- The list of intake questions for typical complaints.
- A work order and act template; if you don't have them, we'll put them together.
- A client base with repair history, if you keep one — for servicing reminders.
Implementation timeline
The review is one conversation. Setting up intake, the price list and suppliers takes three to four days. In the first week the assistant takes requests and prepares estimates under your supervision; from the second, on its own. Servicing reminders are switched on once history builds up.
Frequently asked questions
Won't it diagnose the car over chat?
No. The assistant collects symptoms and books diagnostics; what is wrong with the car is your call after inspection. That is what it tells the client.
No. The assistant collects symptoms and books diagnostics; what is wrong with the car is your call after inspection. That is what it tells the client.
Parts prices keep moving.
The estimate uses the supplier's current price at the time of the request and is marked with a validity period. The order locks the price.
The estimate uses the supplier's current price at the time of the request and is marked with a validity period. The order locks the price.
We have a four-bay shop and a service advisor.
Then the assistant is the service advisor's helper: requests, estimates, client status updates. The advisor decides, the assistant does the paperwork.
Then the assistant is the service advisor's helper: requests, estimates, client status updates. The advisor decides, the assistant does the paperwork.
Warranty cars and dealer service schedules?
The assistant follows the manufacturer's service schedule by make and reminds clients accordingly; warranty questions it passes to you.
The assistant follows the manufacturer's service schedule by make and reminds clients accordingly; warranty questions it passes to you.
What it costs
Task review and configuration of one assistantfrom ₽12,000 (≈ $142)
An extra task beyond the basic fivefrom ₽3,000 (≈ $36)
Training for you or a member of stafffrom ₽5,000 (≈ $59)
Support and adjustments, per monthfrom ₽4,000 (≈ $47)
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